Support
We are here
Most things below solve themselves in a minute. If not, message us and a person replies within two working days.
Cannot sign in
Expired invitation, forgotten password, or a link that no longer works.
Get a new linkDelete your account
Ask us to remove your account and everything on it. Exports are handled in the app.
Delete your accountCommon questions
Fix it yourself
I never got my invitation email
Check your spam or promotions folder first. Invitations come from Fitlytix and sometimes get filtered.
If it is not there, ask your trainer or gym admin to send it again from the admin panel. They can also check they typed the right email address.
My link says it has expired
Sign in links work once and stop working after a while, for safety. Get a fresh one at fitlytix.in/forgot-password using the email your gym invited.
I forgot my password
Go to fitlytix.in/forgot-password, put in your email, and we send you a reset link that is good for one hour.
How do I delete my account?
In the app under Profile, then Settings, then Delete account. Or fill in the form at fitlytix.in/delete-account, which needs no login.
Can I get a copy of my data?
Yes. Raise an export request from inside the app and we will send you everything on your account. Do this before deleting anything, because we cannot get it back afterwards.
A trainer left. How do I remove their access?
Gym owners can remove a trainer from the admin panel and it takes effect straight away. Their clients stay with the gym and can be moved to another trainer without losing history.
I want Fitlytix at my gym
Book a walkthrough at fitlytix.in/demo. We will show you all three views and talk through moving your existing records across.