Terms of Service

Effective [EFFECTIVE DATE] · Last updated [EFFECTIVE DATE]

FITLYTIX is not a medical service. It records what your trainer plans and what you do. It does not diagnose, treat or give medical advice. See section 6 before you start training.

1. Agreement

These terms are a contract between you and [LEGAL ENTITY], registered at [REGISTERED ADDRESS], India ("FITLYTIX", "we", "us"). By creating an account, accepting an invitation, or using the app or website, you agree to them. If you do not agree, do not use the service.

If you accept on behalf of a gym, you confirm you are authorised to bind it.

2. What FITLYTIX is

FITLYTIX is software for gyms and personal trainers. It provides client management, workout programming, nutrition planning, session scheduling and progress tracking. We supply the tools; the training itself is delivered by your gym and its trainers, not by us.

3. Accounts and roles

The platform has three roles, each with different access:

  • Gym owner / admin: manages the gym, invites trainers, sees all gym data
  • Trainer: manages assigned clients, builds programs, runs sessions
  • Client: sees their own plans, sessions and progress

Accounts are created by invitation. You are responsible for keeping your password confidential and for everything done under your account. Tell us immediately if you suspect unauthorised access.

You must be 18 or older, or have a parent or guardian's consent provided in the gym, to hold an account.

4. Gym responsibilities

If you operate a gym on FITLYTIX, you agree that you:

  • Have obtained consent from each client before entering their health information
  • Will only create accounts for people aged 18 or older, unless a parent or guardian has given consent in the gym
  • Will enter accurate data and keep it current
  • Will only invite trainers you have verified and authorised
  • Will remove access promptly when someone leaves
  • Are responsible for the training advice your trainers give
  • Hold whatever licences and insurance your local law requires

For client health and training records the gym is the data controller and FITLYTIX is the processor. See the Privacy Policy.

5. Acceptable use

You must not:

  • Access data belonging to another gym, trainer or client
  • Share credentials, or let someone else use your account
  • Probe, scan or attempt to break the security of the service
  • Scrape, bulk-export or resell data you do not own
  • Upload malware, or anything unlawful, abusive or infringing
  • Reverse engineer the platform or build a competing product from it
  • Use the service to harass anyone or to give medical advice you are not qualified to give

We may suspend or terminate accounts that breach this section, without refund.

6. Health and safety

This section matters. Please read it.

  • FITLYTIX is a record-keeping and planning tool. It is not a medical device and does not provide medical advice.
  • Consult a qualified physician before starting any exercise or nutrition program, particularly if you have an existing condition, an injury, or are pregnant.
  • Calculated values such as BMI and macronutrient targets are general estimates, not clinical assessments.
  • Workout and nutrition plans are created by your trainer, not by FITLYTIX. We do not review or endorse them.
  • Stop exercising and seek medical help if you feel pain, dizziness or shortness of breath.
  • You train at your own risk.

7. Data ownership

  • Your gym owns its data: client records, programs and session history. We claim no ownership over it.
  • We own the platform: the software, design, branding and exercise library.
  • You grant us a licence to host, process and display your data solely to deliver the service.
  • You can get it back: request an export at any time while your account is active.

8. Fees

Paid plans are billed in advance at the rate agreed when you subscribe. Fees are exclusive of GST and other applicable taxes unless stated otherwise. We will give at least 30 days' notice before changing the price of an existing subscription.

Late payment may lead to suspension. Except where the law requires otherwise, fees already paid are non-refundable.

9. Availability

We work to keep FITLYTIX available and reliable, but we do not guarantee uninterrupted service. We may take the platform down for maintenance, and we will give notice where we reasonably can. We may change or discontinue features; if we remove something significant from a paid plan we will tell you in advance.

10. Termination

  • You may stop using FITLYTIX and close your account at any time. See Delete Your Account.
  • We may suspend or terminate an account that breaches these terms, or where required by law.
  • On termination your access ends and your data is deleted per our retention schedule.
  • Export your data before you close the account. We cannot recover it afterwards.

11. Disclaimers

The service is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, or that any fitness or health outcome will be achieved.

12. Limitation of liability

This section sets a cap on what we can be made to pay if something goes wrong. In plain terms: we are responsible for the software, and you are responsible for the training you deliver with it.

What we are not liable for. Knock-on losses. If the app is unavailable and you lose a day of bookings, or a member cancels, or you lose business you expected to win, we are not liable for that loss. This covers indirect, incidental, special and consequential loss, lost profits, lost data and business interruption.

The cap. Added together, everything we could be made to pay you is limited to whichever is higher: the total you paid us in the twelve months before the claim, or INR 10,000. So a gym paying us for a year can recover up to a year of fees, and no more.

What is never capped. This section does not apply to death or personal injury caused by our negligence, to fraud, or to anything the law says cannot be excluded. Those remain fully our responsibility whatever this document says.

13. Indemnity

This is the mirror image of the section above. It covers the situation where somebody sues us because of something you did.

If that happens, you agree to cover our costs and any damages. It applies in three cases: how you used the service, you breaking these terms, and, if you run a gym, the training your trainers actually delivered.

What this means in practice. If a member is injured during a session at your gym and brings a claim naming FITLYTIX, you deal with it, because we did not design the program or supervise the session. We only stored the record of it. This is why section 6 asks you to hold the licences and insurance your local law requires.

This does not apply where the claim is our fault, for example a genuine defect in the software.

14. Governing law

These terms are governed by the laws of India. The courts at [REGISTERED ADDRESS city] have exclusive jurisdiction over any dispute, and both parties agree to attempt good-faith resolution before starting proceedings.

15. Changes

We may update these terms. Material changes will be notified by email or in the app at least 30 days before they take effect. Continued use after that date means you accept the revised terms.

16. Contact

[LEGAL ENTITY]
[REGISTERED ADDRESS], India
Contact support